At Digysource, we strive to ensure every customer is satisfied with their purchase. However, due to the nature of digital products, certain conditions apply regarding refunds and returns.
💡 Digital Products (Instant Downloads)
All items sold in our store — including but not limited to embroidery software tools, design files, themes, presets, and templates — are non-tangible digital goods delivered instantly upon purchase.
❌ Therefore, we do not offer:
- Returns
- Exchanges
- Refunds once the file is downloaded or accessed
✅ When a Refund May Be Considered
We may offer a refund only under the following exceptional cases:
- Duplicate Purchase
If you accidentally purchased the same product more than once, contact us within 3 days, and we will verify and issue a refund for the duplicate order. - File Not Working or Corrupted
If the file is broken or not functioning as described, and:
- You notify us within 5 days
- You provide screenshots or a video
We will either send a working version or issue a full refund.
- Wrong File Sent by Mistake
If we sent the wrong file and you contact us within 3 days, we will correct the error or refund you.
📬 How to Request a Refund
If your situation meets the criteria above, please contact us at:
📧 Email: Support@digysource.com
🕐 Response Time: Within 24–48 business hours
Include:
- Order number
- Product name
- Reason for the request
- Screenshot or video proof (if applicable)
⚠️ We Do Not Refund If:
- You changed your mind
- You thought it was a physical product
- You didn’t read the product description before purchasing
- You are requesting a refund after the refund window (3–5 days)
🔐 File Access Monitoring
We log file downloads and access timestamps. If the product has been successfully downloaded, refunds may not be possible.
🤝 Our Commitment
We are committed to maintaining transparency and supporting you in every way possible. If you’re ever unhappy, contact us — we’ll do our best to help!