1. Introduction

At DigySource, customer satisfaction is our priority. This Refund Policy outlines our procedures and guidelines regarding refunds for premium Digital Products purchased through our website.

2. Digital Product Nature

Please understand that we sell digital products (premium streaming service accounts) that are delivered electronically. Due to the nature of these products:

  • They cannot be returned in the conventional sense
  • Once account credentials are delivered, they are considered used
  • Special considerations apply to refund requests

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a refund under the following circumstances:

  • The account credentials provided do not work upon delivery
  • The service provided does not match the description on our website
  • Technical issues prevent access to the purchased account (if the issue is on our end)
  • Your order was charged multiple times due to a payment processing error

3.2 Not Eligible for Refund

Refunds will generally not be issued in these situations:

  • You changed your mind after the account credentials were delivered
  • You purchased the wrong subscription plan or streaming service
  • The streaming service made changes to their terms or features after your purchase
  • You violated the terms of service of the streaming platform
  • The refund request is made after 24 hours of purchase
  • You shared the account with unauthorized users against our terms of service

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [support@digysource.com]
  2. Include your order number and the email address used for purchase
  3. Clearly explain the reason for your refund request
  4. Provide any relevant screenshots or evidence supporting your claim

4.2 Response Time

We aim to respond to all refund requests within 24-48 hours.

4.3 Refund Methods

Refunds will be issued using the original payment method when possible:

  • Credit/Debit card payments: 5-10 business days for the amount to appear in your account
  • PayPal: 3-5 business days
  • Other payment methods: Processing times may vary

5. Partial Refunds

In some cases, we may offer partial refunds:

  • If only some features of the account are not working as advertised
  • For subscription-based accounts that worked initially but experienced issues later
  • When store credit or an alternative solution might be appropriate

6. Exceptions and Special Circumstances

We evaluate each refund request on a case-by-case basis. In exceptional circumstances not covered by this policy, we reserve the right to make decisions at our discretion.

7. Cancellation of Recurring Subscriptions

If you purchased a recurring subscription:

  1. You may cancel your subscription at any time through your account dashboard
  2. Cancellation will prevent future billing but will not generate a refund for the current billing period
  3. You will continue to have access to the service until the end of your current billing period

8. Promotional or Discounted Purchases

Products purchased during promotions, with discount codes, or as part of bundles may be subject to modified refund terms, which will be specified at the time of purchase.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.

10. Contact Us

If you have any questions about our Refund Policy, please contact us: